Care Charging Officer - Hackney council

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Job Title : : Care Charging Officer - Hackney council
Job Reference : : Care Charging Officer - Hackney council
Location : : Hackney, Greater London, London
Salary : : 15 p/h
Posted on : : Wed Jan 10, 2018
Apply before : : Thu Mar 01, 2018
Experience required : : Any experience
Job category: : Accounting/Finance/Banking
Job Skills : ,
 Job Description


To carry out the financial assessments of service users receiving chargeable care services to determine their ability to contribute towards the cost of their care.

To carry out the administrative and financial routines in order to collect care charging income for the Council including; Mosaic upload, billing, statements, dunning, debt chasing, customer account enquiries, reconciliation, refunds, service suspensions, terminations and adjustments.


The post holder will have responsibility and accountability for the following:-

Financial Assessment

  • Carrying out financial assessments for both residential and non-residential services.

  • Using Mosaic to create and amend SDS charges.

  • Notification of changes to care charges.

  • Carrying out annual reassessment of customers to ensure assessment are up to date.

    • Ensuring that changes in service provision e.g suspensions, terminations and cancellations are actioned and customers are correctly billed.

    • Ensuring that refund requests are processed

    • Debt chasing through telephone following up, dunning letters, preparing write off and referring cases to legal if required.

    • Carry out the routines to ensuring income received is correctly allocated to customer’s accounts, unallocated income cleared from both PARIS &CedAR

    • Process requests for payment plans, standing order, direct debit and custom card

      • Deal with customer enquiries by phone and occasionally in the Hackney Service Centre, in person, to resolve care charging account queries and provide advice on care charging matters.

      • Liaise with other departments and sections on behalf of the customer to resolve charging queries.

      • Provide relevant guidance/forms/advice to customers on matters related to charging e.g Care Charging Appeals, Deferred Payments, Third Party Top UpsTo receive and bank all income ensuring the completion of all supporting documents.

        Customer Services


      • Provide cover for team members

      • Work collaboratively with colleagues in Payments Team and Client Financial Affairs Team to ensure a seamless payment and income function for Adult Social Care Finance.


      • Ensure all documents are scanned to relevant systems and/or archived as appropriate.

      • To date stamp and distribute all incoming mail, check shared mailboxes and faxes and action.

      • Provide management information as requested.

      • Contribute to any audits both internal and external.

      • Contribute to the development of systems e.g. user acceptance testing, training

      • As required contribute to the job training of new staff and work placements.

      • As required, attend and contribute to meetings locally or departmentally.

      • To participate in cover arrangements for similar posts within the team and across the service.

      Carry out any other duties commensurate with the grade as requestedBilling and Collection


  • Knowledge and experience of accounting procedures in local authority or equivalent.

  • Knowledge and experience of accounts receivable.

  • A general knowledge of the Adult Social Care and Care Charging Policy.

  • Experience of using Databases & MYOFFICE (Outlook, Word, Excel, E-Docs etc) in the work environment on a daily basis to a competent standard and speed.

  • Experience and knowledge of operating financial administrative systems e.g CedAR.

  • Experience of effectively communicating financial matters to customers and providing excellent customer services.

  • To have knowledge and understanding of equality and diversity issues and experience of delivering user sensitive services to the adult social care client groups.


  • Ability to use, analyse and interpret financial and non-financial information.

  • Ability to reconcile complex manual/computerised accounts to strict deadlines.

  • Ability to communicate effectively, orally and in writing and to provide a responsive financial support/advisory within the department.

  • Ability to determine priorities and work on own initiative.

  • Ability to contribute to the development, implementation and monitoring of financial and administrative systems.

  • Ability to work collaboratively with operational staff and managers and to assist them in the effective discharge of finance responsibilities.

Apply before : Thu Mar 01, 2018
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