To assist in providing a professional customer service/planning service within the Repairs Management Centre. To enable customers to report new housing repairs and to programme and deploy a responsive workforce to ensure reactive repairs are completed within relevant service standards and appointments are made and kept. Excellent administrative and organisational skills required.
You will be required to organise and plan appointments for housing repair staff.
Good standard of basic education i.e. qualifications to GCSE Grade C and above in maths and English language, or equivalent
NVQ level 3 qualification in contact centre operations/ customer service or Business Administration
Extensive experience of working within a housing repairs and maintenance
Extensive experience of scheduling and allocating works or projects to craft operatives and contractors
Extensive experience of co-ordinating, sequencing and planning resources, plant and materials
Significant working experience of the delivery of front line services to customers.
Significant experience within a Building /Contracting/Social Housing environment
Extensive knowledge of workforce management and Housing Management systems, e.g. Kirona Ltd (Optitime/DRS) and Northgate
Able to demonstrate a clear understanding of good customer relations
Excellent interpersonal and communication skills
Problem solving, forecasting and foresight
Able to prioritise and manage own workload and those of others
Able to demonstrate a flexible and solution focused approach
Able to predict and identify scheduling conflicts, and develop customer focussed solutions while maximising business efficiency
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