Purpose of Job:
Investigate and assess the needs of homeless and other housing applicants, determine priorities and allocate properties, offer advice and assistance on housing options and ensure Council policies and procedures are followed in the allocations and assessment process.
Duties and Responsibilities
1. Interview homeless applicants; assess homeless applications in accordance with legislation and case law; undertake necessary investigations into homeless applications and make recommendations for final decisions.
2.Assess and process Housing register/Transfer Applications in accordance with legislation and council policy.
3.Deal with enquiries from housing applicants; conduct interviews in the office, at the person’s home or on site.
4.Assist in the allocation of council property as required.
5.Allocate temporary accommodation and oversee management procedures including the payment of charges.
6.Ensure that satisfactory conditions are maintained in temporary accommodation used by the council and provide support to the warden/manager of the council’s Homeless Person’s Hostel.
7.Maintain and update computer records and paper files on all aspects of the Section’s activities.
8.Delivery of an effective and appropriate service to service users, fairly and without discrimination.
9.Deal with homeless enquiries outside office hours as part of a rota system.
10.As a term of your employment you can be required to undertake such other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you at your initial place of work or at any other of the Authority’s establishments.
This job description outlines the main duties and responsibilities of the position and is designed for the benefit of both the postholder and the Council in understanding the prime functions of the post. It should not be regarded as exclusive nor exhaustive as there may be other duties and requirements associated with and covered by the grading of the post.
Minimum of one year’s experience in housing or housing related work.
Knowledge of homelessness, void property management, benefit maximisation and rents.
Experience of case work.
The ability to communicate with customers in a variety of ways i.e. face to face, letter, telephone, e-mail etc.
Experience of managing own area/caseload.
Housing Act 1996 and Homelessness Act 2002 and associated guidance.
Ability to work using own initiative and resolve multi-agency problems with minimal supervision.
Clear and accurate letter and report writing skills plus ability to produce comprehensive interview notes and witness
Tagged as: assistant housing officer
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